Reset Credential

The smiONE card as a prepaid Visa card facilitates the processing of maintenance payments, giving each holder immediate access to maintenance payments credited to the smiONE account. The prepaid card, an alternative to receiving checks by email, is advantageous for stores and supermarkets.


smiONE is a prepaid Visa card, which means that the card can be used anywhere where the purchase of the corresponding card is accepted. In addition to the activation process, there are several offers and benefits for a smiONE card.

Resetting Credentials

How to Recover Forgotten Username of smiONE Online Account :

You must have your username when logging into your smiONE online account. But if you forgot your username, follow these steps to get it back:

  • You must visit the smiONE online account login page.
  • To access the site directly, click on this link
  • Then click on the Forgot username option in the Login button.
  • You must provide the email address used during registration.
  • After that, you need to click on the Next button to follow the steps.
  • After entering your date of birth and the last four digits of your CPF in the required fields, click on “Continue”.
  • After entering all the requested data, click on the Confirm button.
  • You can follow the given on-screen instructions to retrieve your username.


How to Reset Forgotten Password of smiONE Online Account :

The password is the primary identifier for accessing your smiONE online account. If you somehow lost your password, you need to reset it. Simply follow the steps listed below to change your forgotten password:

  • You need to access this link
  • Then click on the Forgot password option located below the login button.
  • You need to enter your username in the required field and click on the Next button.
  • Then you can follow the additional instructions to reset your password.